Resin Master customer feedback - 2024
2024 feedback results scored Resin Master 98 out of 100 for customer satisfaction.
We received feedback from 37 customers in 2024. Each customer was asked to provide a score out of 40. Our feedback score was 1,453 out of a total possible 1,480 which was 98.2%.
We request feedback from all our cutomers to help us with our aim to provide 100% satisfaction on every project.
"Excellent service. The three men worked well in the cold and wind. They cleared up every afternoon so you didn't really know they had been here. Extremely pleased with the work we have had done, and the manner/pleasantness of the workmen"
Another fabulous resin driveway installation - thank you
40 out of 40
Mr Honeywood
11th December 2024
"Very good service and all the workmen were very skilled and congenial. But - very expensive"
It was a pleasure to do the work for you. At 200 square meters I'm afraid the cost reflected the size of the project. As you would have seen through the job we don't take shortcuts, every element was carried out thoroughly and professionally using the best resin available.
40 out of 40
Mr Nall
9th December 2024
"Very satisfied with all the work that was carried out, weather permitting all work was carried out in a timely manner, all staff were polite and very hard working, ensuring at all times I was kept informed and that I was happy how work was progressing."
Thanks for choosing Resin Master
40 out of 40
Mr Mann
4th December 2024
"Initially we had a few issues but Paul & his team effortlessly worked with us to overcome these issues. The team was punctual, friendly and very professional and Malla our dog has missed them ever since!
We are super happy with the job they performed for us and highly recommend them. If we ever thought about doing anymore resin areas we would not hesitate to use Resin Master. It has made our 70m2 shabby paving look new, bright and ready for the summer! Thank you!"
Thanks for your kind words
40 out of 40
Bunting Ltd, Property Renovation and Services
2nd December 2024
"Crew arrived on time, friendly and efficient. Happy with the finished appearance and result. A repeat customer which says it all!"
Thanks for choosing Resin Master. - AGAIN :-)
40 out of 40
B Miller
15th November 2024
"We are absolutely thrilled with the work done, and cannot praise Rob, Gary and Tom enough, oh and Dom. What a team! They worked so hard, and Rob seems the expert on things.
Thank you to Bill and you for your patience, the visits and ensuring that everything just ran so smoothly! We are very impressed."
Thanks for choosing Resin Master.
40 out of 40
L Heuer
25th October 2024
"Excellent service, all office staff and tradesmen were great, very friendly and nothing was too much trouble.
Love my driveway and would not hestitate to recommend to others"
Thanks for choosing Resin Master.
40 out of 40
C Reeder
12th October 2024
"As a new customer of Resin Master Ltd my husband and I would like to share how thrilled we are with the product and whole process. A home visit was relaxed and in no way pushy. Clear guidance and realistic time frames were given.
The team that worked in our garden were polite, respectful and crazy hardworking. Even our new grass seed area (which was in the way) they fully avoided. We had a complex job with a swimming pool surround. Sweet garden paths (that the team edged beautifully) and inside the new pump house, getting the resin behind pipes revealing Yoga skills.
Throughout the team asked if we were happy and explained what they were doing.
The weather was terrible which obviously gave a small delay but one day the team worked 6 hours preparing and clearing in torrential rain.
The team took all the rubbish away and left our drive and back garden extremely tidy. I would highly recommend this company and we will use them again on our next project.
From a very happy Norwich couple."
THank you for choosing Resin Master.
40 out of 40
N West
8th October 2024
"Work carried out in stages as advised and agreed in a very professional manner by proficient and courteous workforce"
Another stunning resin driveway - thanks for your feedback.
40 out of 40
Mr Routley
30th September 2024
"I just wanted to email you to say how pleased I am with my driveway. It was rather daunting when my old driveway had been dug up and was piled up to be taken away. The work continued to progress. I was unsure the resin would be laid as there was rain first thing but then it cleared up and the team arriaved to lay the resin. I have already had compliments about how good the driveway looks.
Thanks again to your and your teams for a good job""
Thanks for choosing us to do your resin driveway.
40 out of 40
J Marsh
25th September 2024
"From quote to finish was first rate. The weekly updates on progress is very good. Guys who came here were spot on and finish was so good"
Another stunning resin driveway - thanks for your feedback.
40 out of 40
Mr Layton
21st August 2024
"A very good service. Turned up on time, A couple of friendly guys. Hard working sometimes in very hot conditions.."
Another stunning resin driveway - thanks for your feedback.
40 out of 40
Mr Farrow
20th August 2024
"Absolutely delighted with the work carried out, just love my new driveway. Resin Master kept us informed on the scheduling of work and worked around us too. All the guys on-site were courteous and worked very hard in some hot days. Would highly recommend, a very professional job."
Thank you for your feedback
40 out of 40
S Flewitt
10th August 2024
"From the outset, Stuart was reliable & easily contactable. I knew little about resin driveways except
for knowing they are permeable & that I had wanted one for several years! Stuart gave an instant
guide as to the cost with no pressure.
I had another cheaper quote from a large company plus a list of local addresses to see their work, all
perfectly well done. For one or two reasons, I didn’t feel as confident about having them although I
was much clearer about what I wanted.
Stuart came back & we agreed & accepted the adjustments.
After a misunderstanding with a preferred start date, we could not have had a better team here.
Ben, Lee & Tom were brilliant. Compared to the behaviour of the many workmen my neighbours
have had over the last couple of years, there was no spitting, no swearing & a radio was played at a
sensible level which they turned off if I went out to speak to them, & I had plenty of questions which
they answered fully.
Dave replaced Tom the 2 nd week & Gary & Rob came the final day to help lay the resin. They were all
such nice men & worked together like clockwork. They were so thorough, we couldn’t be more
pleased with the end result.
It was so worth all the coffee, nearly 2kg sugar & the doughnuts & cookies!
Thank you so much,"
Now that's a full and detailed review! - thanks
40 out of 40
J Lynch
7th August 2024
"Excellent service throughout. Resin Master kept me informed on scheduling of outstanding contracts following a prolonged period of wet weather. When the date was agreed the materials were delivered on time and the installers were on site when agreed. Quality of finish was every bit as good as expected - great job"
Another resin driveway in Ipswich - thanks for choosing us to do the work
40 out of 40
Mr Peck
1st August 2024
"Delighted with the work carried out. Makes our patio look much better and bigger. Highly recommend. The guys doing the work were brilliant."
Another patio area transformed with resin bound stone - thanks for choosing us to do the work
40 out of 40
S Millar
30th July 2024
"The guys worked very hard and did an amazing job - many thanks."
Two patios and a driveway transformed. Thanks for choosing us to do the work for you.
40 out of 40
Mr Farrell
27th July 2024
"The work was carried out by a 3 man team led by Paul. The work was done in a professional manner and the team were very polite and easy to speak to. They respected our property and carefully cleared the site before leaving."
Thanks for choosing Resin Master for your resin drive.
40 out of 40
Mr Hunter
20th July 2024
"Very pleased with the work carried out. It looks great, was done professionally and the workers were very friendly. Slight under score on "tidiness" due to a lot of cement residue being left in the parking space but through the house there was no mess, which was appreciated."
Thanks for the feedback, disappointed to hear that the site was not left clear, particulalry having taken the care when transporting all the material through the house to do the patio!
39 out of 40
S. Brosnan
12th July 2024
"An Excellent job all round"
Your garden was transformed with a new resin pathway and resin patio area
40 out of 40
S. Brown
28th June 2024
"Good Overall"
Thank you for choosing Resin Master for your swimming pool surround and driveway.
37 out of 40
Mr Fehler
28th June 2024
"The guys worked very hard and made an amazing job - many thanks"
A new driveway and two patios - thanks for choosing us
37 out of 40
Mr Farrell
14th June 2024
"A great job, much admired by everyone that has seen it. Very likeable and efficient team, who turned up on time, and cleared up neatly when they had finished."
Thanks for your feedback we enjoyed working on your project..
40 out of 40
Mr White
12th June 2024
"The job was carried out within the timescale supplied, though had to be recalled to finish the job completely. Would prefer several days as oppossed to several hours to pay outstanding cost in order to inspect work done thoroughly"
Thank you for the feedback. With reference to chasing payment, it is not unusual in the construction industry to request payment on completion of a job. As you will be aware from the recall to alter the edging by 20mm over the 200mm length we do respond to ensure customers are totally happy. You can be assured that our extensive warranty would have covered any problem.
37 out of 40
Mr Parker
20th May 2024
"Excellent service from start to finish, good communication on time arrivals and great workmanship"
Thanks for choosing Resin Master for your resin drive
40 out of 40
Mr Didsbury
13th May 2024
"Excellent service. Work started and completed within schedule. The team were first class - punctual, professional and tidy. We couldn't be happier with the finished result"
Another resin driveway, patio and pathway completed in Felixstowe!
40 out of 40
Mr Plowman
3rd May 2024
"From our first meeting with Stuart Blunden to completion of the work the whole team was exceptional in providing a first rate service. Stuart gave us the confidence to use his company's services and Bill Blunden provided help and advice at his Rendlesham office where many resin colour samples were available for inspection on the paths and the courtyard of the office.
Kieran in the office provided weekly updates on the progress and so we were fully aware of when our job was due to be started. The preparation team worked hard over two days to prepare the driveway and this included pressure washing the old tarmac, channelling out the old drain inspection chambers and fitting new covers and laying brick soldier courses to the driveway entrance and front garden.
Four days later (delay due to inclement weather) a larger team arrived and laid the matting system and resin and completed the whole job within 6 hours.
Many thanks to Stuart, Bill, Kieran and Rob along with his prep/resin colleagues for ensuring the whole project was expertly managed and completed.
Cheers"
Thank you, that's teamwork that we are proud of!
40 out of 40
J & B Whittle
23rd April 2024
"We were very impressed with the courtesy and skill shown by all of the nine people who worked to achieve the finished result. It is astonishing to see how much labour and materials are involved. We had excellent design service from Stuart who gave us the quote, and were kept informed by Kieran in the office, which was not easy with the awful weather we had. We now have an amazing drive and are so happy with it."
Wonderful feedback for the team - thank you
40 out of 40
J Stringer
16th April 2024
"We have been really pleased with the whole experience; from removing the old driveway, installation of the tarmac and laying of the resin. Throughout the guys have always been courteous, worked really well as a team and we are delighted with the end result. What a difference! Also special mention to Kieran who has kept us updated and been very attentive."
Thank you for choosing Resin Master to replace your driveway
40 out of 40
Mr Lindsay
22nd April 2024
"Resin Master came and did our driveway for us, including fitting drainage to the side of our boundary fence. It is resined to a very high standard in a block black colour and looks amazing.
5 Star Service All The Way.
We had every confidence in the people that came and completed our job. They were expert professionals, friendly and did a superb job and we would like to thank them very much. We would highly recommend Resin Master.."
Fabulous to hear thanks
40 out of 40
Mr Burfoot
3rd April 2024
"Many thanks to the employees of Resin Master for doing an excellent job in appalling weather conditions.
Many passers by have made complimentary comments on the finished product.
Special thanks to Paul, Ian, Tyler and others for an excellent end product."
Another resin driveway completed, thanks for your feedback.
40 out of 40
G Cockburn
20th March 2024
"Very good service - kept advised of progress by phone and email. Staff very polite and helpful, both the office and workers on site.
Very pleased with work"
Thanks for choosing Resin Master for you resin pathways
40 out of 40
G Preston
12th March 2024
"Very Good - The service you provided was very good overall in every way"
This was a very large resin driveway installation
40 out of 40
M Knot
8th March 2024
"Apart from weather delays, most acceptable service"
This was a very large resin driveway installation
36 out of 40
N Tuckar
6th March 2024
"Generally a good job and it looks good. Better communication when you are going to turn up and courtesy to knock on the door when arriving"
Our team are normally good at keeping people informed, I'm sorry but it looks like we did slip up here. I'm glad the finished product was to your satisfaction. And thank you for recommending us.
27 out of 30
A Townsend
2nd March 2024
"So very pleased with our driveway - Excellent!"
Another fabulous resin driveway installation
40 out of 40
M & T Windley
20th February 2024
"Extremely happy with the way of the whole process from start to finish. Would recommend"
Thank you for your kind feedback.
40 out of 40
V & J Ellis
13th February 2024
"Very pleased with the work carried out. It has transformed the look to the front of our property"
Thank you for choosing Resin Master to create your new resin drive.
40 out of 40
S Squirrell
2nd February 2024