Privacy Policy
This privacy policy sets out how we Resin Master Ltd uses and protects any information that you provide to us.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified you can be assured that it will only be used in accordance with this privacy statement.
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide to us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; Where there are login accounts we collect login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. Where e-commerce elements exist we also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, or complete sections to request information or to contact us, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated within this policy.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide you with ongoing customer assistance
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To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners, including Attain Solutions Ltd, may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
How do we store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell and promote our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Where applied all direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How long do we keep the information for?
We will retain data from Customers that have purchased items from us for period which covers the term of any warranty.
Other data will be held for a period until either data is cleansed or is requested to be removed
How do we communicate with you?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do we use cookies and other tracking tools?
Our website uses tracking cookies (see below) – we use this information to provide data on how visitors use our website. This information is accessed primarily via Google Analytics and Google Search Console. We track this information to make improvements to the website, user experience and to analyse the activity on each area of our site.
Where digital marketing activity is used we will use cookies to retarget the site visitors using social media platforms, Adwords and similar platforms. The purpose is to target messages to visitors that have shown an interest in the product or services.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
How can you withdraw your consent?
If you don’t want us to process your data anymore, please contact us at Enquiries@resinmaster.co.uk or send us mail to: Unit F7, Base Business Park, Rendlesham, Woodbridge, Suffolk, IP12 2TZ
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at Enquiries@resinmaster.co.uk or send us mail to: Unit F7, Base Business Park, Rendlesham, Woodbridge, Suffolk, IP12 2TZ
COOKIES
Name of cookie
Owner
Purpose for the cookie
ForceFlashSite
Wix
Placed for the session
When viewing a mobile site (old mobile under m.domain.com) it will force the server to display the non-mobile version and avoid redirecting to the mobile site
hs
Wix
Placed for the session
This cookie aids with security of the website
smSession
Wix
Persistent cookie is on for two days or two weeks
Identifies logged in site members
XSRF-TOKEN
Wix
Placed for the session
This cookie aids with security of the website
svSession
Wix
Persistent cookie that lasts fort wo years
Identifies unique visitors and tracks a visitor’s sessions on a site
SSR-caching
Wix
Placed for the session
Indicates how a site was rendered.
smSession
Wix
Persistent cookie which is used for two weeks
Identifies logged in site members
bSession
Wix
Placed for the session
This cookie improves functionality in the browser session
TS*
Wix
Placed for the session
This cookie aids with security of the website
TS01*******
Wix
Placed for the session
This cookie aids with security of the website
TSxxxxxxxx (where x is replaced with a series of numbers and letters)
Wix
Placed for the session
This cookie aids with security of the website
TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters)
Wix
Placed for the session
This cookie aids with security of the website
__utma
Google Analytics
This is used for 2 years from set/update
This cookie is typically written to the browser upon the first visit to our site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits our site, a new utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to our site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.
__utmc
Google Analytics
This is used to the end of the browser session
This cookie operates in conjunction with the utmb cookie to determine whether or not to establish a new session for the user. In particular, this cookie is not provided with an expiration date, so it expires when the user exits the browser. Should a user visit our site, exit the browser and then return to your website within 30 minutes, the absence of the utmc cookie indicates that a new session needs to be established, despite the fact that the utmb cookie has not yet expired.
__utmb
Google Analytics
This is used for 30 minutes from set/update
This cookie is used to establish and continue a user session with our site. When a user views a page on our site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on our site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on our site for longer than 30 minutes.
__utmz
Google Analytics
This is used for 6 months from set/update
This cookie stores the type of referral used by the visitor to reach our site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within our own site. The cookie is updated with each page view to our site.
__utmt_UAXXXXXX
Google Analytics
This is used for 2 years from set/update
This cookie collects information about how visitors use our website. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to our website, where our visitors to our website have come from and the pages they have visited. The information obtained does not identify anyone.
_dc_gtm_UX-XXXXXX
Google Analytics
This is used for 2 years from set/update
This cookie is linked to Google Tag Manager and Double Click, it helps track the performance of Google Ad campaigns via Google Analytics.
_gid _ga
Google Analytics
gid is used for 24 hours and ga for 2 years
This cookie collects information about how visitors use our website. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to our website, where our visitors to our website have come from and the pages they have visited. The information obtained does not identify anyone.
_host-gaps, GAPS
Google Advertising
This is used for 2 years from set/update
These cookies provide information about how the user uses the website and any advertising that the user may have seen before visiting the said website.
MS CONV and MSANALYTICS, AID, MUIDB, DSID, IDE, MUIDB , MSCC (Bing) and Adwords Conversion (Google)
Bing
These cookies are active for 2 years from set/update
These third party cookies allow us to identify which of our advertisements you have clicked on. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.
19DSID, IDE
These cookies are active for 2 years from set/update
These cookies are written by Google for the purpose of serving ads to users who have previously visited our site as they browse other websites on the internet.
MPRF, PREF, HSID, SSIS, NID, PREF, SID, HSID, APISID, SAPISID
Google Maps
This is used to the end of the browser session
Where pages have Google Maps, Google will use a number of cookies to determine location information.
uit loc di dt uid _atuvc
Facebook/Twitter
These cookies are active for 12 months from set/update.
These are "Add This" social media cookies. These cookies enable users, if they wish, to login to their accounts on social media sites such as Twitter or Facebook and share content from our websites with their friends. These cookies do not allow us access to your accounts or provide us with any confidential information relating to any of your accounts.
datr locale lu lsd reg_fb_gate reg_fb_ref sb wd fr
If activated these cookies expire in 2 years from creation time.
These are third party Facebook cookies. These cookies enable users, if they wish, to login to their Facebook account share content from our websites with their friends. These cookies do not allow us access to your accounts or provide us with any confidential information relating to your accounts.
k guest_id auth_token_session secure_session pid twll
These cookies are active for 2 years from set/update
These are third party Twitter cookies. These cookies enable users, if they wish, to login to their Twitter account share content from our websites with their friends. These cookies do not allow us access to your accounts or provide us with any confidential information relating to your accounts.
demographics VISITOR_INFO1_LIVE dkv use_hitbox ACTIVITY recently_watched_video_id_list PREF ID SAPISID APISID APISIS CONSENT VISITOR INFO1_LIVE HSID SSID PREF YSC
YouTube
Most of the cookies expire 10 years after your last visit to a page containing a Youtube video, although some expire sooner.
These are third party cookies placed by YouTube videos we have embedded on the site. We do not control the setting of these cookies so please check the websites of these third-parties for more information about their cookies and how to manage them.
XSRF-TOKEN
Resin Master
This is used to the end of the browser session
This is an essential cookie written to help with site security in preventing Cross-Site Request Forgery attacks.